This Refund and Cancellation Policy (“Policy”) outlines the refund and cancellation terms applicable to merchants using the Finbudcredit platform (“Platform”), operated by Finbudcredit (“we”, “us”, “our”). By subscribing to our plans or using our services, you agree to the terms outlined in this Policy.
This Policy applies to all subscription plans and services offered on the Platform, including Free Seller, Basic Seller, and Pro Seller plans.
Finbudcredit charges merchants subscription fees for access to platform services. These fees are payable in advance on a monthly basis unless stated otherwise.
All subscription fees paid to Finbudcredit for platform services are non-refundable once the subscription period has commenced. This includes:
Refunds will not be issued for partial periods or unused days once a subscription is active.
Merchants may cancel their subscription at any time through the Platform or by contacting support. Cancellation will take effect as follows:
If a merchant chooses to downgrade to a lower plan, the change will take effect at the end of the current billing period. No refund or pro-rata credits will be issued for any unused portion of the previous plan.
In rare cases, Finbudcredit may consider a refund request under exceptional circumstances at its sole discretion. Requests must be submitted in writing to support@finbudcredit.com and will be reviewed on a case-by-case basis.
| Refund Mode | Refund Duration |
|---|---|
| Any refund approved by Finbudcredit will be processed through the original mode of payment used at the time of transaction. Refunds will not be issued via cash, cheque, or alternate payment methods. | Approved refunds will be initiated within 5–7 business days from the date of approval. The time taken for the amount to reflect in the merchant’s account may vary and can take an additional 3–10 business days depending on the bank or payment gateway. |
We reserve the right to modify this Policy at any time. Updated versions will be posted on the Platform with a revised “Last Updated” date. Continued use of the Platform after changes indicates acceptance of the updated Policy.
If you have questions about this Policy or need assistance, please contact us at:
Email: support@finbudcredit.com